• July 1, 2022

How do I fix the “No internet connection, secure” error?

Sometimes users who decide to install Windows 10 are faced with the “No Internet connection, protected” error. Quite often, this error appears with a wireless connection, but it is also possible with a normal connection via a network cable. We will help fix it, or at least do our best for it.

What does “No internet connection, secure” mean?

There can be several reasons for the error:

  • The Wi-Fi router is not configured or there is some kind of failure that resulted in a factory reset.
  • Problems on the side of the provider.
  • Incorrect cable connection to the router. It may also be broken.
  • Problems with the computer itself.

In most cases, you can fix this error yourself, because it’s a matter of settings.

How do I fix the error?

A few simple steps can help you quickly fix this problem without the help of a specialist.

Reboot the router

Sometimes the problem can be fixed by simply rebooting the router. Most models have a dedicated reset button on the back. If it is not there, you need to turn off the router with the power button, disconnect it from the network, and after a few minutes turn it on again.

Run the troubleshooter

If the restart does not help, you need to run diagnostics to find and fix the problem. For this you need:

  1. Click on the network connection icon in the lower right corner of the screen (an image of a computer or a globe).
  2. In the context menu that appears, select “Troubleshooting”. A new window will open displaying the problems with the Internet connection.
  3. You need to click “Troubleshoot” and restart your computer.


In case of problems in the computer settings, the operating system will most likely fix them on its own.

We set the correct parameters for connecting to the Internet on the router

You can set the correct parameters for connecting to the network on the Wi-Fi router using the admin panel.

How to set up a router:

  1. Open a browser and enter or in the search box. The address may be different depending on the manufacturer. Usually it is indicated on the box or in the instructions for the router.
  2. In the admin panel that opens, enter the username and password, which can be found on the back of the router or in the instructions. The default is admin.
  3. Find the item “Quick setup” in the panel, which will facilitate the process.
  4. Enter all the necessary data (type of connection, gateway, login and password, network name, password for access to Wi-Fi, mac-address, etc.). Almost all of this data is in the documentation provided by the provider.

quick setup tp-link

Also, it will not be superfluous to check the settings in the “Wireless network” section. Perhaps the Wi-Fi connection is disabled and you just need to turn it on.

Checking the correctness of the Internet settings on the PC

After making sure that the router is configured correctly, you need to check the network connection settings on the PC. If DNS is unavailable, Windows will not be able to automatically fix it.

  1. Open “Start” and then “Control Panel”.
  2. Find the subsection “Network and Sharing Center”.
  3. Select “Change adapter settings”.
  4. Right-click on the unrecognized network and enter “Properties”.
  5. Select the “Network” tab, and then “IP Properties” version 4 “.
  6. Make sure to enable automatic acquisition of IP and DNS addresses here. If they are disabled, they need to be enabled.
  7. Click “OK”, close all windows and restart your computer.

No internet connection, protected

Delete the old network and reconnect

Sometimes the problem can arise due to the presence of old networks that are conflicting. Therefore, it is better to delete old connections.


  1. You need to enter the “Options”, and then “Network and Internet”.
  2. Find Wi-Fi and on the right side “Manage Known Networks”.
  3. Select all unnecessary networks and click “Forget”.

"No internet connection, protected

Then you need to reboot the system to reset the cache.

Resetting network settings

Resetting network parameters is easy, just:

  1. Open Start and then Settings.
  2. Select the “Network and Internet” section, the “Status” tab.
  3. In the window that opens, click on the inscription “Reset network”, then “Reset now” and confirm the action.
  4. Then the computer will restart.

Network reset

Reinstalling the drivers

Often it’s all about driver problems. In this case, they need to be reinstalled. This is done in several stages:

  1. You need to open the “Device Manager” by pressing the Win + X buttons.
  2. Right click on the Wi-Fi adapter and remove the device.
  3. In the window that opens, check the box next to “Remove driver programs for this device”.
  4. After deleting, you need to find the “Action” tab at the top and select “Update device configuration”. The drivers will be automatically reinstalled.

"No internet connection, protected

You can also use special automatic update programs to update drivers.

Contacting technical support

If none of the methods helped, your only option is to contact your provider for help. The technical support phone number can be found in the documentation or on the official website. Sometimes connection problems can be associated with a disconnection, maintenance work, network outages, etc. The provider will notify you of the problems and advise on how to solve them.

If suddenly the Internet connection disappears and the error “No Internet connection, secure” appears, do not panic. In most cases, you can fix this problem yourself in just a few minutes.

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