Launching your browser again, you may stumble upon the ERR_INTERNET_DISCONNECTED error in Google Chrome. This error literally indicates to the user that he does not have an Internet connection on his computer, as a result of which it is simply impossible to get access to the specified resource.
There are many reasons for the ERR_INTERNET_DISCONNECTED error to appear in the Google Chrome browser: Internet access may indeed be absent or extremely unstable, the antivirus installed on the system began to block the network connection, incorrect network settings on the device, a faulty driver for the network adapter, and so on. In general, a fairly extensive list, as you might already understand. Considering that the error ERR_INTERNET_DISCONNECTED has no specific reason, it may take you a fair amount of time to fix it, unfortunately.
In our article, we will consider with you the causes and methods of eliminating the ERR_INTERNET_DISCONNECTED error. There will be six of them in total. You can execute these methods in any order, as there is no specific reason for this error. So let’s see what you can do to regain control of your browser and Internet access.
Guide to Resolving ERR_INTERNET_DISCONNECTED Error
First of all, let’s see if the reason for the ERR_INTERNET_DISCONNECTED error is in the browser you are currently using. Just try to navigate to any web resource on another browser – and everything will be clear immediately. What did you see? If you see a similar error, then obviously something is wrong with your network connection. If there is no error, the problem lies with your main browser, i.e. Google Chrome.
Using the troubleshooter
So, the very first thing you can do is use the network troubleshooter built into your operating system. It is worth noting that this tool rarely removes any troubles that have arisen with access to the Internet, for example, the ERR_INTERNET_DISCONNECTED error. However, if you are very lucky, the tool will work and you will get rid of the error.
To apply the network troubleshooter, you need to do the following:
- open System Settings;
- open the section “Update and Security”;
- go to the “Troubleshooting” tab;
- click on the “Internet Connections” option;
- click on the “Run the troubleshooter” button;
- perform all the actions that will be suggested by the tool;
Try logging into your browser again and check if the ERR_INTERNET_DISCONNECTED error has been resolved. Most likely, it will still show when trying to open some kind of web resource, since the troubleshooter is not the most effective tool for finding and solving problems, no matter how ironic it may be.
Disable proxy server in local network settings
One of the reasons why the ERR_INTERNET_DISCONNECTED error could occur is that the option to use a proxy server for the local network is activated. Generally, most users should not use this option as it can cause problems with Internet access. Let’s make sure you don’t have it turned on. To do this, do the following:
- click Windows + R;
- enter the command inetcpl.cpl and press Enter;
- go to the “Connections” tab;
- click on the “Network Settings” button;
- uncheck the “Use a proxy server for local connections …” option;
- save the parameters, and restart your computer.
Try using your browser again to go to a web resource. Perhaps the problem with the ERR_INTERNET_DISCONNECTED error was precisely the activated proxy.
Clearing the browser from user data
If you cannot use the Internet in Google Chrome, then it is quite possible that the user data that has accumulated over the entire time of its use is simply interfering with the transition to a particular web page. Believe me, this often happens, for example, after the accumulation of a huge amount of cache. As we all know, the cache is an extremely useful feature, but it can also be the culprit for various unpleasant situations.
To reset Google Chrome, do the following:
- open Google Chrome;
- click on the icon in the form of three dots in the corner of the window and select “Settings”;
- click on the “Additional” button at the bottom of the page;
- click on the “Reset settings” button;
- confirm your actions and restart your browser.
Once you’ve finished cleaning up your browser, try starting it again and going to some web resource to check for the ERR_INTERNET_DISCONNECTED error.
Disable or remove antivirus
Another reason for this problem may be a third-party antivirus that is installed and operates on your operating system. It may have started blocking your network connection for some reason. This is not very common, but it does happen. If you have some third-party antivirus installed on your computer, then we recommend that you first try to disable its active protection.
Then, if this did not give any results, remove it from the system. It’s funny, but some antiviruses continue their work to protect the system even when disabled. You will have to find out on your own how to disable or remove your antivirus due to the differences between the software. For example, some antiviruses can be removed directly from the list of installed software, while others can only be removed using the official utility.
Reset network settings
The ERR_INTERNET_DISCONNECTED error and others may occur due to the fact that your network settings were somehow modified, which led to the problem. Fortunately, you can reset the network settings on your computer with a short set of commands for the system console.
To use these commands, you need to do the following:
- click Windows + S;
- enter request cmd.exe;
- right-click on the result and select “Run as administrator”;
- enter the following set of commands into the system console:
- netsh winsock reset
- netsh int ip reset all
- netsh winhttp reset proxy
- ipconfig / flushdns
- restart your computer.
Here is such a simple procedure for resetting network settings in the Windows operating system. Try opening your browser again to check for the ERR_INTERNET_DISCONNECTED error. It is worth noting that this method works quite often for many users who are faced with this situation.
Updating the network card / adapter driver
Let’s go through the last solution on this topic – updating the network card (adapter) driver. You can easily update the driver for such a device directly in the Device Manager. This is what we are for: there could be problems using a network connection due to the driver for the network card / adapter, which began to work with failures and errors.
To update the driver for your network card / adapter, you need to do the following:
- click Windows + R;
- enter the command devmgmt.msc and press Enter;
- open the “Network adapters” section;
- double click on your network card / adapter;
- go to the “Driver” tab;
- click on the “Update driver” button;
- then click on the button “Automatic search for updated drivers”.
If there are more recent drivers for your card / adapter, the operating system will find them on the Internet and then install it. Once this happens, restart your computer and try to navigate somewhere on the Internet again. Perhaps the ERR_INTERNET_DISCONNECTED error has been fixed.
However, updating the driver may not work. In this case, you need to perform a complete reinstallation of the driver for the network card / adapter. You can do this in the same way in the Task Manager: go to the “Driver” tab and click on the “Remove driver” button, and then download the latest driver from the official website of the network card / adapter manufacturer and install it. Perhaps reinstalling the driver will do the trick – and the ERR_INTERNET_DISCONNECTED error will finally disappear.