After one of the Windows 10, 8, 7 updates to the next build version, you may need to sign in to the OneDrive branded cloud service. However, when you try to do this, you receive a message with error code 0x8004de40. The connection problem appears constantly, no matter how much you try to establish a stable connection. Windows keeps writing “There was a problem connecting to OneDrive. Check your internet connection and try again. (Error code: 0x8004de40) “. Now we will figure out the causes of the failure and how to fix them.
Causes of Error 0x8004de40
Although Windows recommends that you test your Internet connection, it is not always the lack of a network connection that is really the cause. Yes, one of the potential problems can indeed be an unstable connection, but not only that. Often users note that the Chrome browser is working normally at the same time.
The main reasons for 0x8004de40 are:
- missing or unstable internet connection;
- VPN or proxy is interfering with the connection;
- crash in OneDrive;
- Winsock problem.
How to fix error 0x8004de40?
Based on the issues listed above and feedback from users who encountered the crash but managed to fix it, we can draw conclusions about the most effective solutions to the problem.
Method 1: check the Internet connection
Checking for internet is the first thing that comes to mind when you have problems connecting to certain services, including OneDrive. In the case of a cable connection, you should try to remove the Ethernet wire, wait a bit and insert it back. The connection should reestablish automatically. The main disadvantage of this method is that almost everyone uses wireless Wi-Fi today, in this case, the instructions for eliminating OneDrive 0x8004de40 will be a little more complicated.
How to remove error 0x8004de40:
- Turn off the router and computer using the button on the back of the case.
- After a few minutes, turn on the Wi-Fi router and wait until the LED turns green (should not blink).
- We turn on the computer and establish a connection with the router.
Method 2: adjust the properties of the Internet connection
Here’s what might work:
- Press the Win + R combination and enter inetcpl.cpl into the Run line, then press the Enter key.
- In the “Internet Properties” window, find the parameters TLS 1.0, TLS 1.1, TLS 1.2 and activate each of them.
- Click on the “Apply” button and close the window.
- We reboot the computer.
Method 3: disable proxy
This step often helps, provided you have a proxy connection configured on your system. Interfering with Internet settings and changing the network route often causes OneDrive to recognize a suspicious connection attempt as a DDOS attack or bot. To establish a stable connection between the cloud and your computer, you should turn off the proxy, at least for a while. The easiest way to do this is described below.
- Using the search, we find the “Command Line” and open it.
- Insert the command netsh.exe winhttp show proxy and press Enter.
Method 4: reset OneDrive
There is a procedure that allows you to reset the OneDrive state to what it should be by default. This often resolves cloud storage connectivity issues.
How to reset OneDrive:
- Press the key combination Win + R.
- In the line “Run” we insert % localappdata% Microsoft OneDrive onedrive.exe / reset
- We wait a bit for the program to reset and load again.
- We are trying to reconnect.
Method 5: dump the Winsock directory
It is a programming interface that handles system APIs, coordinates the operation of Windows programs, and is responsible for the operation of the TCP / IP connection. The procedure is very simple – you need to enter into the command line netsh winsock reset… After a short wait, we can restart the computer and check if this solution worked.
In general, the above measures should be sufficient. Based on what we’ve heard, error 0x8004de40 is always resolved by one of the previously mentioned methods.