At the moment, there is more information on thematic forums that error 0x803F900A on Xbox Series X prevents the normal launch of some games. The user starts the console, goes to their library of installed content, but when they try to start, they receive this error. However, this Xbox error can manifest itself in different situations in any game. Of course, this problem worries the players and they are rightly trying to find the optimal solution to it.
Reasons for failure
The error occurs most frequently on Xbox Series X, so you might think it is a hardware issue. But this is not the case, and on other models of the set-top box from Microsoft, the problem can manifest itself quite often. Surprisingly, this error is not found in the manufacturer’s manuals, it seems that he does not know about its existence. Despite the fact that users complain on the official forum and in the Xbox support service, there has been no clear answer to their complaints.
The error 0x803F900A is known to be directly related to the user account who is trying to launch the game. Most often, the problem appears after one of the subscriptions ends, the user renews it or purchases a new one. After renewing my subscription, I have problems launching some games. The fact is that the operating system of the console cannot link the current account and subscription to a specific game in any way. The system perceives this launch as illegal, therefore it issues an error and does not allow you to play what you like. The reason may be that the game was previously available in Game Pass, but then it was removed. It remains in the library, but it is no longer possible to launch it by subscription.
What to do to solve the problem?
First of all, you need to make sure that the game you are launching is still available in Game Pass, because the list can be changed and amenable to adjustment. You need to go to your subscription profile, and then look at the list of games that you can run within it. If there is no game there that throws the error, then the problem is quite simple, you just need to buy it.
Also, before proceeding with the various solutions to the problem, you should try all the simple fixes. Often the problem is solved by a banal restart of the console, after which the error on the Xbox no longer appears, the game starts normally. To restart the console, press and hold the power button for 10 seconds, after turning off the set-top box, pull out the network cable for another 5 seconds, plug it back in and start the set-top box. If after these steps the problem remains, you need to proceed to the solutions below.
Solution 1: log into the account with the purchased subscription
If the problem occurred after you changed your subscription or renewed it, you need to re-enter this account. Even if you are already logged in, you need to repeat the procedure, often this allows you to solve the problem in the simplest and fastest way. To log in to an account with a purchased subscription, follow these steps:
- Start your Xbox.
- Open the Guide menu.
- Go to Profile & System.
- Select Add or Switch.
- Add a profile to which you have subscribed or renewed.
- Select the new profile as the main one.
- Log into the console using the already new profile.
After you complete these procedures, you need to go back to the games library and try to start the game, which was accompanied by an error. If everything went well this time, then the problem is solved, if the error reappears, go to the second solution.
Solution 2: renew your subscription
The game you are trying to launch is part of a subscription that was previously signed up. It has a certain period of validity, for example, you previously issued it for 1 year and at the moment it is over. When you try to start the game, the system checks the account for a subscription, since it is over, you will see an error. Users often forget the exact expiration date of the subscription, so they face this problem. To renew your subscription, you need to follow the “Settings – Subscriptions” path. Select your subscription there to renew, or select a new higher tier for additional benefits.
Solution 3: reinstalling the game
There are times when reinstalling the game solved this problem. You need to resort to this solution if you are convinced that your subscription is activated. If everything is fine with the subscription, then go to the library on the Xbox, find the game there that you cannot start and uninstall it. After removal, the game will become available for download and a new installation. Depending on the type and size of the game, the process can take some time, but it should work as a result. If after that the error remains in its place and does not give you the opportunity to launch your favorite game, then proceed to the cardinal solution below.
Solution 4: reset your console to factory state
The problem may be that serious system crashes have occurred and the console cannot recover on its own. This happens for various reasons, for example, if during the game there was a loss of electricity and the hard disk quickly stopped, important system files could be damaged. Such a development of events cannot be ruled out, because many are faced with it. To get rid of the error, you will have to reset the console to a factory state and re-configure it. To reset to factory settings, follow these steps:
- Press the Xbox button on your controller to open the on-screen Guide.
- Navigate to Profile & System> Settings> System> Console Information.
- Select Reset Console.
- The system will offer you 3 reset options. If you select “Reset settings and delete all content”, then all data will be deleted, you will receive a console completely restored to the factory state, and you will not be able to restore the data. Choosing the option “Reset, keeping my games and applications”, you will reset the settings, but you will not lose your games and data, you need to start with this method. The third option is “Cancel”, it takes you back one step and cancels the reset procedure.
You need to perform a factory reset preserving your personal data. After this procedure, you will have to log into your account again and pay attention to whether the subscription that you renewed or purchased earlier is connected to it. If this method does not solve the problem, then you will have to reset the console and delete user data.
Initially, to get rid of error 0x803F900A, you need to use simple solutions. Log in to your account again, make sure the subscription is active, check if the game is in Game Pass. Next, you can try reinstalling the game and performing a factory reset while saving the data. If all this does not give a positive result, then only then reset the console completely and configure it again.