It has been noticed that Xbox One started giving error “0x87e105dc” relatively long ago, but there is no official documentation on this matter. The crash appears randomly, mostly after installing a new game. For example, one user reported an error after installing “Hitman”. After the error appears on the console, any games stop running. For those who have encountered a similar failure, there is good news – the problem is solvable.
Causes of Error 0x87e105dc on Xbox One
What can trigger the failure?
- Errors on the Xbox Live server… Users often notice that the problem appears unpredictably and also disappears. The actions of the owner of the console do not play any role, this indicates a problem on the server.
- Xbox Live Service unable to check downloaded games or their licenses.
- The console is awaiting the download and installation of new firmware. The solution is to install the latest update. After installing the firmware, be sure to restart the STB.
- The problem is in the console settings. This is evidenced by the fact that some users get rid of the error after resetting their console settings to their default state.
- Any restrictions or others Microsoft account problems…
- Invalid alternate MAC address… This problem is evidenced by the fact that offline games are launched without difficulty, and online games do not start.
Ways to solve error 0x87e105dc
All known methods of fixing the crash are described below.
Checking the status of Xbox Live servers
The company has created a special page for monitoring the status of servers. It is available to all Internet users directly. link… If all partitions are set to “Normal”, then the cause of the error is on the local computer. When performing technical work on the server, before taking any active steps to fix the error, you should wait until the Xbox Live servers are restored to normal operation.
Changing account settings
The problem may appear because the current account is non-primary. You need to manually set it as the default profile.
Step-by-step instruction:
- Press the “Xbox” key on the controller.
- In the “Settings” menu, select “All Settings”.
- Open the “Personalization” tab, go to the right panel and click on “My Home Xbox”.
- Select an account from the list and click on “Make it my primary Xbox account”.
Checking the network connection
The console has a pre-installed function for testing network connectivity, you just need to run it.
Algorithm of actions:
- Go to the “Xbox One” dashboard.
- Open the section “My games and applications” and click on the option “Settings”.
- Proceed to the “Networks” menu.
- Specify the type of active connection to the network, choose between wired and wireless.
- Click on the item “Test network connection”.
Based on the test results, it is easy to determine whether there are problems with the Internet connection.
Installing a pending update
If there is an update in the queue for installation, it should be installed, this may fix the problem.
What do we have to do:
- Check for an Internet connection using the previous method.
- Click on the “Xbox” button and open the settings.
- Go to the “System” tab, and on the right, select the “Updates” item.
- Immediately after entering this menu, the process of checking for available updates is launched. If the system can find an update, you will be prompted to update. All necessary actions for updating are shown on the screen and do not need additional prompts.
Factory reset
If the system settings are damaged or incorrectly set, this greatly complicates the elimination of the error. The only way is to completely reset all settings, but this will lead to the deletion of user data. You need to prepare in advance for this procedure by saving the necessary files to a removable drive.
How to reset settings:
- When the console is in the on position, you need to hold down the power button.
- Hold the power key for 10 seconds (at least), although the console will start to turn off almost immediately, you should continue to hold the button.
- Turn on the set-top box, instead of the normal startup mode, a green start screen will appear.
- Select “Reset settings”.
Clearing Alternate MAC Address
This method is a solution to a crash caused by incorrectly setting the fallback MAC address.
Instructions:
- Press the “Xbox” key on the controller.
- In the main menu that opens, select “Settings”, then – “All settings”.
- Open the “Network” tab and click on it on “Network Settings”.
- Go to the “Advanced Settings” section and select “Alternate MAC Address”.
- Click on the “Clear” item, and then click on the “Restart” item for the changes to take effect.
Usually, the error 0x87e105dc on Xbox One after the listed actions ceases to bother players.