NW-31253-4 is an error code on PS4 that can be observed when trying to use any network functionality on the console, for example, when logging into the Playstation Network and the like. In the message itself, attached to the code NW-31253-4, the following information is indicated:
A DNS error has occurred. (NW-31253-4)
Fortunately, the message does indicate the “real” reason for the NW-31253-4 error is DNS. This problem with DNS could have arisen for completely different reasons, for example, a faulty router, problems on the provider’s side, or a bug in the PS4 console software.
One way or another, error NW-31253-4 can be solved quite simply with the help of a few elementary solutions, which we will consider in this article. Let’s take a look at them.
Methods for solving error NW-31253-4 on PS4
Method # 1 Restarting the console
Let’s start with the most obvious solution – restarting the console. Yes, it is trite, but some users on the network claim that they managed to solve the NW-31253-4 error in this way. However, you need not just restart the console, but perform, so to speak, a hard reset of the PS4 console.
So, first, turn off your PS4. Once it is completely disconnected, disconnect all wires from it. Yes, that’s exactly what it is: provider cable, video cable, controller, and so on. Let the PS4 sit in this state for a few minutes. After waiting a little, reconnect the power cable and other peripherals to the PS4.
After connecting everything to the console, start it and check if the NW-31253-4 error has been resolved. It may have disappeared and you can now use all of its online functions again. However, if it is still present, then let’s move on.
Method # 2 Restart the router
Seeing error NW-31253-4 on your screen, first you need to check your console and Wi-Fi router, if you use one to open access to the Internet on your PS4. Since we have already made sure that the problem is not in the console, then let’s check if it is in your Wi-Fi router.
You don’t have to perform any complicated manipulations with the router to restart it: disconnect the power cable from it, wait about ten to twenty seconds, and then reconnect the router to power. That’s all. Try using online features on your PS4 again to determine if bug NW-31253-4 has been resolved or not.
Method # 3 Changing the DNS server address
Now let’s take a look at the most efficient method in this article – changing the DNS server address. If your console has problems with the DNS server indicated in the settings, then you can try using another one. Using a different DNS server is very simple: just change the addresses in the DNS settings on your console.
Usually, users can get rid of the NW-31253-4 error on PS4 by switching to Google’s public DNS servers. However, you can also use the Internet service OpenDNS, which also provides all willing users to use their DNS servers. Ok, let’s now see what you need to do in order to go to public DNS servers:
- open your PS4 Settings;
- then open the “Network” section;
- then select “Establish an Internet connection”
- then select “Use LAN / WiFi cable”
- now follow the steps: Special → Automatic → Do Not Specify → Manual.
So we got to the point where you can set any preferred addresses for your DNS servers. In fact, you can use any publicly provided DNS servers, but we still recommend using Google or OpenDNS DNS servers, as they have the most flattering reviews from users.
DNS server addresses from Google:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
DNS server addresses from the OpenDNS internet service:
- Primary DNS: 208.67.222.222
- Secondary DNS: 208.67.220.220
Pick the ones you like best, and then follow the next set of steps:
- Automatically → Do not use → Check Internet connection → Back → Check connection status.
On the status screen, you will be able to see the settings you selected. Try to use the online functionality of your PS4 again. You were probably able to get rid of the NW-31253-4 error on PS4 by setting a different DNS on the console. Nevertheless, if the error is still present, try using the addresses of the DNS servers of the source that you did not dare to resort to.
Here’s all you need to know to fix the NW-31253-4 error on PS4. The culprit is usually DNS complexity, which can be easily overcome by entering the addresses of other servers. We hope this article helped fix your problem.