Error WS-37397-9 is a special network error on the PlayStation 4 that causes the PlayStation Network to malfunction or not work at all. In most cases, this problem occurs when PSN is offline or your IP address has been blocked for violating the PlayStation Network terms and conditions. Typical symptoms:
- Unable to connect to PlayStation Store.
- You cannot manage your account data, including wallet and voucher transactions.
- Unable to view download lists.
- Unable to activate or deactivate your system.
- Unable to view your achievements.
- You cannot use Remote Play over your Internet connection.
The recommended solution in this situation with error WS-37397-9 on PlayStation 4 is to check the status of the PlayStation Network and wait for it to resume or request a different IP address. In addition, you can use the methods to resolve this error that we have provided for you in this article below.
Error WS-37397-9 on PS4: Solution Methods
Method # 1 Checking the status of the PlayStation Network
First of all, you need to make sure the PSN service is working in order to understand if the problem is on your side or on the side of the PlayStation Network.
- Use a browser and go to https://status.playstation.com.
- Select your country or region to check the status of your network.
In front of you, you will have to see all the services provided by PSN and their statuses, i.e. whether they are online or not. If everything works as it should and you still get the error, then you may have been simply banned. Use the methods below to check the likelihood of this outcome.
Method # 2 Database reconstruction
- Turn off your console by pressing the power button and release it after you hear two beeps to indicate that the PS4 has completely shut down.
- Start the console in Safe Mode by pressing and holding the power button for seven seconds.
- Connect the DualShock 4 controller via USB and press the PS button on the controller.
- Scroll through the options and select Rebuild Database, then press X on the controller to start the operation. As soon as it ends, your console will automatically reboot.
- Go to “Settings → Network → Test Internet Connection” to run the Internet Connection Test.
Method # 3 Using Google Public DNS Addresses
- Go to “Settings → Network → Establish an Internet connection”.
- Choose Wi-Fi or LAN depending on how your PS4 is connected to your network.
- Select Custom and enter the following parameters:
- IP Address Setting: Automatic DHCP.
- Host name: do not specify.
- DNS settings: manual
- Primary DNS: 8.8.8.8.
- Secondary DNS: 8.8.4.4
- MTU Settings: Automatic
- Proxy server: do not use
Method # 4 Change your IP address
This method is considered the most effective in resolving error WS-37397-9. By changing your IP address to a new one, you are literally creating a new Internet connection for yourself that you can use to try to log into the PlayStation Network.
- Change your router or modem.
- Contact your ISP to change the IP address.
- If your ISP uses dynamic IP, then wait a couple of days and try to reconnect.