An error window is displayed if you have an old version of the system or an update was installed incorrectly.
Here’s what to do:
- download and install the latest update for your PS5 system;
- if you temporarily fail to connect your PS5 to the Internet, install the update from a USB drive by downloading the necessary files from the official PlayStation website;
- the third solution is to use the game disc, which also contains the files for updating the system.