• February 20, 2024

“Oh no! We can’t enable Twitch Prime on your account “: how to get rid of

While connecting to Twitch Prime, some users are faced with an extremely unpleasant message “Oh no! We can’t enable Twitch Prime on your account. ” Translated into Russian, this message will sound like “Oh no! We cannot activate Twitch Prime on your account. ” Often, residents of the Russian Federation stumble upon this error, and all for the reason that the Amazon service has problems with Russian payment cards.

How do I fix the error while connecting to Twitch Prime?

Oh no!  We can't enable Twitch Prime on your account

Unfortunately, there is no way you can fix the “Oh no! We can’t enable Twitch Prime on your account ”for our part. Some people on the network may have advised you to change your IP address, re-sign in to your account, use a VPN service – none of this will definitely work. Therefore, you will have to contact Amazon technical support. True, not Twitch, but Amazon, since the former belongs to the latter. Ok, here’s what you need to do:

  • open any browser and go to Amazon technical support address;
  • go to the second point “Tell us more about your issue” (tell us more about your problem);
  • select “Prime” from the “Select an issue” drop-down menu;
  • then select “Twitch Prime” from the “Select issue details” drop-down menu;
  • select “Select additional details” (select additional details) item “Issues activating Twitch Prime” (problems activating Twitch Prime);
  • then go down to the third item “How would you like to contact us?” (how do you want to contact us?) and click on the “Chat” button;

A window with a chat will appear in front of you, in which you will need to chat with an Amazon service technician. True, you will have to correspond with the help of English. You can use Google Translate – it really should be enough. However, you can use the following text for yourself:


I have a little problem with Twitch Prime membership. When I tried to get Twitch Prime, I received next error: “Oh no! We can’t enable Twitch Prime on your account ”.

Please, could you help me with this nuisance? Thank you!

As soon as you write the text you need (or copy the text from the example into the box), click on the “Start Chat” button. After a while, one of the Amazon specialists will write to you in the chat. You can send him the previous text again or describe your problem again. As a rule, technical support is able to fix the problem with this error within 5-10 minutes.

However, some of the “specialists” on Amazon can hardly be called specialists. If the support person did not help you resolve the issue with Twitch Prime, please keep trying to contact support. One way or another, you will come across a normal specialist who will instantly correct the error “Oh no! We can’t enable Twitch Prime on your account. “

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