PlayStation 4 error NP-34981-5: how to fix it

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Error NP-34981-5 on the PlayStation 4 began to appear on the forums more than six months ago, but to this day there is practically no information about it. Users simply try to restore the license, activate the console, or buy the game, but instead they encounter an error. In general, the crash blocks almost all actions associated with managing a personal profile. At the same time, even technical support Sony can’t help fix the problem.

NP-34981-5 in PlayStation 4

Causes of Error NP-34981-5

Based on the comments and responses of users on the forum, we were able to establish 2 probable reasons:

  • temporary error while trying to restore the PS4 license. Many members of the forum say that their error went away after some time. Usually, it is enough to wait a few hours and normal operation will be restored. Thus, you need to wait until you start fixing the error;
  • PSN account sync glitch. True, it is not known what caused the failure.

Ways to solve the problem

Currently, there are only three known ways to fix error NP-34981-5.

Have patience

As mentioned above, it is worth waiting a little, perhaps the problem will disappear by itself. Better to leave the console for a few hours or overnight and check the situation later. If the failure is more serious, you will have to use other methods.

Remove trophies

Most of the user notes that they managed to fix the crash through cleaning the partition “Trophies”… It is worth deleting games that do not have at least one achievement. It is not clear why this method works, but the fact remains. It is speculated that deleting these games causes the console to re-sync the games library. During synchronization, the error is defeated.

Remove PlayStation 4 Trophies

What do we have to do:

  1. Log in to the PSN profile where the problem appears.
  2. Go to the “Trophies” page in the toolbar.
  3. From the entire list of games, you should find the one in which the trophy is missing. If the game already has an earned trophy, it cannot be deleted.
  4. Go to the “Options” of the found game and select the “Delete” option from the menu on the right.
  5. Try to start the game.

If everything went well, this time the error should not appear.

System initialization

Upon completion of the procedure, all system settings are reset to their original state. At the same time, all saved data are deleted from the memory of the console: games, files, user data. Initialization does not affect data on external drives connected via USB. It is better to download all useful data to a USB flash drive or external HDD in advance.

System initialization

How to start initialization:

  1. Go to the “Settings” menu.
  2. Select the “Initialization” item.
  3. Click on the “Initialize PS4 System” button.
  4. Confirm your intention several times and wait for the completion of the procedure.
  5. Reinstall the game and open it.

This time, error NP-34981-5 should not appear. For today, this is all that we know about the problem, and so far these methods have helped everyone.

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