why it occurs and how to fix it
Error 0x87e10bc5 can occur while downloading and installing various applications in the Microsoft store on Windows 10. Some users on the network claim that after the error appeared, they lost the ability to launch other applications from the branded store. The problem is quite serious, because it severely limits the functionality of Windows 10.
In today’s article, we will show you how to resolve error 0x87e10bc5 on your system and continue to use the Windows Store services in peace.
Step # 1 System check
So, the first thing you need to do is make sure that your system is basically capable of running UWP apps from the Windows Store.
- Check your internet connection. The road to Microsoft servers will be closed if you don’t have a reliable network connection. Restart your Wi-Fi router, switch to cable, reset your network settings – do whatever it takes to ensure you have a stable Internet connection. It’s worth noting that some Windows Store apps require a persistent network.
- Set to a higher resolution. For most Windows Store applications to work properly, a resolution of at least 1024 x 768 is required. If you want to “snap” applications together in Windows 10, then the minimum bar rises to 1366 x 768.
Step # 2 Checking the date and time
A huge number of Windows 10 services and applications will malfunction if the date and time is set incorrectly on the user’s system. Remember, have you changed them recently? Perhaps you did it for a video game or some other reason. One way or another, the date and time should be set in accordance with your region of residence.
To change the date and time, you need to do the following:
- right-click on the clock in the corner of your taskbar (usually located in the lower right corner of the screen) and select “Set date and time”;
- disable the options “Set time automatically” and “Set time zone automatically”;
- set the appropriate time zone in the corresponding drop-down menu;
- click on the “Change” button in the “Set date and time manually” section;
- set the appropriate date and time for your region and click “Change”;
- restart your PC.
Once you get control of the system, check for error 0x87e10bc5.
Step # 3 Deleting Windows Store Cache
The cache is incredibly useful, but only if it works properly. Error 0x87e10bc5 can occur in Windows Store due to corrupted cache of the latter. Fortunately, you can easily get rid of the store cache by using the WSReset.exe utility.
- Press WIN + R on the keyboard to bring up the Run dialog box;
- write in the empty line of the window the value “WSReset.exe” (without quotes) and press ENTER;
- wait for the Command Prompt to close and the Windows Store to open;
- close all windows and restart your computer.
Check if error 0x87e10bc5 has been resolved. Nothing changed? Then let’s move on.
Step # 4 Run the troubleshooter
Microsoft knew that users could face all kinds of problems with Windows, and so they added a dedicated troubleshooting tool to the latter. The tool works in a semi-automatic mode – you just need to start it.
- Press WIN + I to open system options;
- go to the Update & Security section, then to the Troubleshooting subsection.
- go down a little lower in the window and click on the item “Additional troubleshooting tools”.
- find the tool “Windows Store Applications” in the list and click on it with LMB.
- click on the “Run the troubleshooter” button and follow the further instructions on the screen.
You may not be able to get rid of error 0x87e10bc5 with a troubleshooter, but it’s definitely worth a try.
Step # 5 Sign in again to your Microsoft account
Windows Store apps – and the store itself – may not work correctly or may not launch at all due to certain bugs with a Microsoft account. The solution is to re-enter your personal account. Click on the little man icon in the corner of the store window and select your account name from the drop-down menu. Then click on your name again and select “Sign out of account”. To log into your account, repeat the same steps, but only in reverse order. As soon as you log into the account again, check for the error 0x87e10bc5.
Step # 6 Run DISM
Damage to system files, component store, and Windows image can all lead to gaps with the Microsoft Store and Windows Update 10. Fortunately, there are special tools that can be used to restore damaged system elements. We will now show you how to use DISM.
- Right-click on the Start menu and select “Command Prompt (Administrator)”;
- write in the console the command “DISM.exe / Online / Cleanup-image / Restorehealth” (without quotes) and press ENTER.
- wait for DISM to finish, close all windows and restart your PC.
After taking control of your PC, check for error 0x87e10bc5.