• March 4, 2024

Google Docs not working: reasons and solutions

Google Docs is a text editor included with Google’s free web software. This software allows all users to create and edit text files in conjunction with other Internet users. Google Docs is available as a web service and mobile app for IOS and Android. The application is also compatible with Microsoft Office.

Recently, however, many users reported that the application is not working correctly and displays the error “An error has been found in Google Docs. Please try reloading the page. ” We will discuss some of the reasons this error might be causing and provide you with possible solutions to fix it.

Why isn’t Google Docs working?

This error can be caused by many reasons.

  • Cache and Cookies… Cache and Cookies are stored in the browser, reducing application load times as well as website load times. But sometimes they can cause problems with loading certain sites.
  • Extensions. Some plugins or extensions interfere with the browser when loading a site and therefore cause a problem.
  • Software. In some cases, certain software residing on your computer can interfere with your browser and create problems loading websites, thus causing problems loading Google Docs.
  • Browser. Sometimes the browser can run into problems connecting to the site due to some random error in itself.
  • Firewall. There are times when Windows Firewall can interfere with your browser and prevent you from connecting to some websites.

Now that you have a general idea of ​​the nature of the problem, we will look for ways to solve it.

Solution 1: Clearing cache and cookies

Cache and cookies are stored in the browser to reduce application load times as well as website load times. Sometimes they can undergo some changes and cause problems with loading certain sites. At this stage, we will delete the cache and cookies for your browser.

For Chrome

  1. Open Chrome on your computer and click the More button in the upper right corner.
  2. Select “More tools” from the list and click “Clear History”.
  3. A new tab will open, select the “Advanced” section on it.
  4. Select “All Time” as the time range and check all the checkboxes.
  5. Click the Clear Data button.

For Firefox

  1. Click on the “Menu” button in the upper right corner.
  2. In the “History” menu, select “Clear history”.
  3. From the Time Range to Clear drop-down menu, select All Time
  4. Please select all options below.
  5. Click “Clear Now” to clear your cookies and cache.

For Microsoft Edge

  1. Click on the star with three horizontal lines in the upper right side of the screen.
  2. Select “History” in the right pane.
  3. Click the “Clear History” button at the top.
  4. Check the boxes for all the items and click “Clear”.

Solution 2: Disable extension

Some plugins or extensions interfere with the browser when loading sites. Next, you will learn how to disable all extensions in your browser to make sure none of them interfere with your browser.

For Chrome:

  1. Click on the “More” icon in the upper right corner.
  2. Select “More Tools” and click “Extensions” in the list that appears.
  3. Now disable all active extensions without affecting Google Docs Offline.

For Firefox:

  1. Click on the “Menu” icon in the upper right corner.
  2. Select “Add-ons” from the list that appears.
  3. Click on the “Extensions” button on the left.
  4. Now select all extensions one at a time and click Disable.

For Microsoft Edge:

  1. Click on the “Menu” button in the upper right corner.
  2. Click “Extensions” in the list that appears.
  3. Select all extensions one at a time and click Disable.

Solution 3: Closing other software

In some cases, your computer’s software can interfere with your browser and cause some websites to load problems. So try disabling any programs that might be running in the background and check if the problem with Google Docs not working has been fixed. You can try running an antivirus and make sure that no malware is found on your computer that interferes with connecting to sites.

Solution 4: Change browser

Some of the browsers sometimes encounter problems connecting to certain sites. Try opening Google Docs in some other browser available on your computer and see if anything changes. If the problem goes away, then it means that something is wrong with your main browser.

Solution 5: Opening firewall access

It is possible that Windows Firewall has blocked your browser from connecting to certain websites.

  1. Click on the “Start” menu and select the “Settings” icon.
  2. Click on Update & Security.
  3. Select the Windows Security section in the left pane.
  4. Click on “Firewall and Network Protection”.
  5. Select “Allow application through firewall”.
  6. Click on “Change settings” and make sure your browser is allowed to access “public” and “private” networks.
  7. Click “OK” to save all settings.
  8. Try to connect to the site and see if the problem persists.
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