Using the Google Play store and paying for purchases there with a credit or other plastic card, sooner or later you may be faced with a canceled transaction. In this case, the device will display an error that will literally read the following: “Failed to place an order due to a high level of risk.” This can happen completely unexpectedly and at first glance for no particular reason. From this article, you will learn what this error is related to and how to fix it on your own, without contacting service centers or technical support.
Reasons for the error
Most often, the error “Failed to place an order due to a high level of risk” occurs in situations where the system could not automatically verify your card details or suspected you of fraud attempts. Since Google Play works using the Google Wallet system, the purchases made in any case go through the verification procedure of the card, payment and details. If at one of the stages the system detects problems, errors or inconsistencies in information, the transaction will be canceled, and the device will generate the error that we wrote about above.
Immediately it is worth making a reservation that when such an error appears, it is advisable to immediately proceed to its elimination. Repeated attempts to complete a transaction can lead to account blocking or its temporary freezing for an interval from 30 minutes to 7 days. Unblocking an account is much more difficult than eliminating the causes of the error.
Among the reasons, the most common are the following:
- there are not enough funds on the card;
- the Pay Pal payment system itself crashed;
- you are not using a physical bank card, but a virtual one (such cards may be rejected for security reasons);
- your card has expired or you entered incorrect information;
- incorrect card security code (SMS);
- any physical or programmatic actions are detected that are not typical of the standard payment procedure and the process is recognized by the system as fraudulent attempts.
How to fix the error on your own?
- Check and edit your account information and change your password. Pay particular attention to billing and payer information.
- Update the payment method by first deleting and then adding the card again and entering all the data on the payment method again.
- Just correct the information about the payment card without deleting it from the system, checking the card expiration date and the correctness of the security code (CVC) entered.
If none of the above methods was effective, contact Google technical support by phone number. 855-492-5538.
How do I update information on an Android device?
- Click on the cost of the game or application in the Google Play store on your tablet or smartphone, go to the section for choosing payment methods. In the window that appears, enter your bank card details or credentials in the Pay Pal system.
- Please note that if you have already used your Pay Pal account to make a payment earlier, you will not be able to change it from the device itself. To do this, you will need to use your computer by logging into the Pay Pal website. There you will need to remove the connected device and reconnect it.