How do I fix a crash on Battle.net?

When logging into the Battle.net app using your account details, you may encounter a crash error. The error message itself contains a minimal amount of information, however, we were able to determine the causes.

Reasons “The program has crashed” on Battle.net

Fortunately for many users, this error usually occurs for two reasons:

  • corrupted Battle.net app files / cache.
  • the Battle.net app is not installed on the system partition.

Despite its unsettling appearance, this kind of crash on Battle.net can be resolved in one simple way.

The program crashed

Reinstalling Battle.net to a different directory

Solving the error “The program has crashed” in Battle.net is very simple: just perform a complete reinstallation of the program in the system directory. Follow these steps:

  1. first, make sure the Battle.net app is disabled;
  2. press Windows + R;
  3. copy the value “appwiz.cpl” into an empty line and press Enter;
  4. find Battle.net in the list and right-click on it;
  5. select “Delete” and follow the instructions on the screen;
  6. press Windows + R again;
  7. copy the value “C: ProgramData” and press Enter;
  8. delete the “Battle.net” and “Blizzard Entertainment” folders through the system explorer;
  9. for the third time press the combination Windows + R;
  10. write in an empty line “% AppData%” and press Enter;
  11. find the “Battle.net” and “Blizzard Entertainment” folders and delete them;
  12. go back to the folder back to “AppData” and go to the “Local” folder;
  13. similarly delete the “Battle.net” and “Blizzard Entertainment” folders;
  14. restart your computer;
  15. go to this link to download the Battle.net installer;
  16. install the application to the default directory (system partition);
  17. open Battle.net and try to log in with your account credentials.

After that, the error “The program has crashed” in Battle.net should not bother you.

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