• March 4, 2024

How to fix error 0x800401fb on Windows 10 and Xbox One?

Some Windows 10 and Xbox One users may experience error 0x800401fb while performing certain actions. On Xbox One, this code is most commonly seen when starting the console or opening a menu with games and applications. On Windows 10, this issue is most common when using Groove Music or Movies & TV, and when playing video files.

Causes of Error 0x800401fb

You’re lucky! Now almost all the reasons for this problem are known.

  • Problems on Xbox Live servers. Error 0x800401fb can occur as a result of any problems with the Xbox Live servers or performing maintenance on them. Solution – Pending resolution of the issue by Microsoft.
  • A bug in the Xbox One software. Another reason for the error is a sudden glitch in the console firmware. As a rule, this situation occurs when the update is installed incorrectly. The situation is solved by completely disconnecting the Xbox One from the electrical network.
  • Damage to the system files of the Xbox One OS. In rare cases, error 0x800401fb can occur due to damage to critical data for the Xbox One system. In this case, it is worth resorting to a “soft” reset of the console.
  • Damage to the components responsible for playing video files. In Windows 10, this error can occur due to damage to the system components that are responsible for the playback of various video files. The solution in this case is the system troubleshooter.
  • Failed account checks. If the account on your computer is not verified (via email or mobile phone), then error 0x800401fb may occur when using applications such as “Groove Music” or “Movies and TV”. The working method is to use a local account for the system.

Okay, we’ve looked at the possible causes for error 0x800401fb. Now is the time to take a look at a few working methods.

Methods for solving error 0x800401fb


Method # 1 Checking the Status of Xbox Live Servers (Xbox One Only)

Quite often, error 0x800401fb just notifies users that there is a problem on the Xbox Live servers. It is quite easy to check this by going to this link… As a rule, if everything is fine with the Xbox Live servers, then in each line there will be a green checkmark and the word “Normal” in this color.

Server problems – red X and red word “Limited”. In case of problems on the Xbox Live servers, you cannot fix the error 0x800401fb on your part. All you have to do is wait. Visit the above link from time to time and check it out.

Method # 2 Disconnect from the network (Xbox One only)

Some users claim that they managed to get rid of the error in question by unplugging the console from the mains. Try the following:

  1. press and hold the power button on the front of your console for 10 seconds until you see the LED flashing;
  2. wait exactly one minute after disconnecting the Xbox One;
  3. After a minute has passed, press (don’t hold!) the Power button and observe the green Xbox logo on the screen.

If you see the logo, it means that everything was done correctly. Check if error 0x800401fb has been resolved.

Method # 3 Reset your console (Xbox One only)

Unfortunately, if the above two methods did not help in solving the problem, then it is time to resort to something more serious. In this method, we’ll try to reset your Xbox One console with you. You should not worry about your personal data, for example, games or applications, because the reset will only affect the system files.

Follow these steps:

  1. click on the “X” button in the center of your controller and open the guide;
  2. proceed as follows: System → Settings → System → Console Information.
  3. click on “Reset console settings”;
  4. click on “Reset and keep my games and applications.”

    Attention! Do not accidentally click on the first item, otherwise absolutely all data will be deleted from your console.

Method # 4 Video playback troubleshooter

Error 0x800401fb can occur while working with video files in Windows 10. This can be fixed by doing the following:

  1. press the Windows key + R key combination and open the Run utility window;
  2. type in the command “ms-settings: troubleshoot” (without quotes) and press Enter;
  3. click on the item “Video playback” in the section “Find and fix other problems”;
  4. click on the “Run the troubleshooter” button;
  5. wait for the tool to finish running and click Apply this fix.
  6. restart your computer and check if error 0x800401fb has been resolved.

Method # 5 Login with a local account

Some users claim that they managed to fix the error by logging in with a local account. Let’s try to do this and we – do the following:

  1. press the key combination Windows + R;
  2. enter the value “ms-settings: emailandaccounts” (without quotes) and press Enter;
  3. go to the “Family and other people” section using the panel on the left;
  4. click on the item “Add a user for this computer” in the “Other people” section;
  5. then click on the item “I do not have data for the login of this person”;
  6. enter the required information for the account and click on the “Next” button;
  7. once the local account is created, restart your computer;

After rebooting, log into the newly created account and check if the problem in the face of error 0x800401fb has been fixed.

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