During the installation of the Sberbank Online application from Google Play, some users encounter error 24. The full text of the error contains the following information:
Unknown error during installation
(code: “-24”)
It is also worth noting that this error can also appear during the installation of other applications from Google Play. As you can understand, a rather incomprehensible situation, nevertheless, at the moment it is already known why it occurs – at least in theory – and how to get rid of it. Let’s see how to fix error 24 when installing Sberbank Online.
Methods for solving error 24 when installing Sberbank Online
Method # 1 Clearing the cache and reinstalling Google Play updates
Sometimes, some users manage to get rid of error 24 by clearing the cache of the Google Play app. Among other things, it is also recommended to try to uninstall all updates for the brand store and then reinstall them. As soon as you do the above, try installing Sberbank Online again.
Method # 2 Deleting Remaining Files
The following method works in most cases. Error 24 when installing “Sberbank Online” may well occur due to the fact that on your device there are installation files from the last unsuccessful installation of “Sberbank Online”, as a result of which the current installation cannot be completed successfully.
You need to find these files, get rid of them and repeat the installation. To accomplish this task, you will need to get ROOT access on your device. Having obtained this access, go to the directory / data / data / and delete the folder called “ru.sberbankmobile”. However, in some cases this folder cannot be deleted – rename it.
Method # 3 Hard reset
Well, if none of the above helped to solve the problem, then try resetting the device to factory settings with full formatting of the installed SD storage. Yes, you will need to create a backup of your important files and data. However, this should fix error 24 when installing Sberbank Online.