why and how to fix it
Dolby Atmos is a digital surround sound system that enhances the quality of video or games by providing a variety of musical effects. Thanks to this technology, it is possible to play multi-channel movie soundtracks, which makes the sound more three-dimensional, in addition to the usual 5.1 or 7.1-channel configuration.
Unfortunately, many users have complained about technical problems with the system, especially when they try to connect Dolby Atmos home theater mode through a Windows computer. An “Something went wrong” error appears during the installation process. There can be several reasons for sound failures – from driver incompatibility to file corruption. In most cases, the lack of sound in Dolby Atmos is due to setup errors. Below you will find several ways to solve the problem.
Solution 1: set Dolby Atmos as your default output source
How to do it:
- Right-click the speaker icon in the lower right corner of the screen.
- Select Playback Devices.
- In the window that opens, set Dolby Atmos as the default source.
Solution 2. Use the “Check” function after connecting the audio system to the PC
One of the simplest fixes that many users might overlook is sound check in computer settings.
- Go to the sound settings again as described above.
- Double-click the Dolby Atmos icon.
- In the window that opens, go to the Additional tab, and click Check.
- Select different options on the left to find the optimum sound.
- Then click Apply and Ok.
Solution 3: Run the sound troubleshooter
Check for audio problems with the built-in Windows troubleshooter.
- Right-click on the Windows icon (bottom, left) and select Control Panel.
- Go to the Troubleshooting section.
- Next, go to the Hardware and Sound section and run crash prevention diagnostics.
Solution 4: Roll back your sound driver
- Right click and go to the Device Manager section.
- Expand the Sound, game and video devices tab.
- Locate the Dolby Atmos driver in the list, right-click on it and select Properties.
- Next, go to the driver tab and click Roll Back.
- In the next window, confirm your choice.
- After that, you should restart your computer.
Solution 5. Reinstall your sound drivers
In some cases, the cause may be incompatible drivers, so you should try reinstalling them completely.
- Return to Device Manager and expand the Sound, Game and Video Devices section again.
- Right-click on the sound driver, and click Uninstall.
- Confirm uninstallation and reboot the system.
- Now you need to install new drivers.
- They can be downloaded from the developer’s official website, or using the same Device Manager.
- On the top menu, click Update hardware configuration.
- Then redeploy the sound, game and video devices and update the drivers.
- In the next window, select Search automatically for updated software.
- After downloading and installing them, restart your computer.
Solution 6: Update the Dolby Access app
According to some users, Dolby Atmos sound missing error appeared after Windows update. From this we can conclude that there are compatibility problems. Therefore, if you are using an older version of the app, you should go to the Microsoft Store and download the new one.